We respond personally to your letter within 24 hours during weekdays. There is no obligation for you to purchase any software or service. 

Though no limit is imposed on the number of queries, we reserve the right to respond or not depending on the quality of the queries.

Your email address and contact details will be added to our database for future reference but will not be given to a third party. You may, from time to time, receive promotional email from us which will contain a link to unsubscribe from the list if you do not wish to receive any further mail. 

We provide free technical support (via email and phone) for 14 days for products of value above $100. No technical support for products of value under $100, except any problem caused by the software itself. 

Help beyond this period will require either a support contract or a fee per ticket as set out below.

Normally, the above free tech support periods are more than enough to detect a problem,if any exists. You must contact us immediately if you find any problem caused by the software (very unlikely) or caused by your server setup. We will try our best to resolve it as quickly as possible. 

If an open support ticket goes past the end of the free support period, we will continue to provide support until the problem is resolved. 

A support ticket will be deemed as closed if the user does not respond to our last email on the subject for more than 1 week. 

You cannot come back at a later time and claim free support for an old problem that you did not pursue or co-operate to completion. 

Support Fees

Support contract for 1 year - $199 - Unlimited queries (within reason) for 1 year. Purchase Now!

Support fee per ticket - $49  (Note: Multiple communications per request are permitted but a query unrelated to the original will be considered as a new ticket.) - Purchase Now!

The above fees are to cover our time required to analyze the problem and suggest possible solutions. If the remedy is simple and requires not more than a few minutes, it will be applied without any additional fee. 

If,however, the problem requires more programming time to solve, it will be charged at our regular rate of $150 per hour. No additional charge will be applied if the fault is within the CGI and is not caused by changed server conditions or anything the customer has done. The customer will be notified for approval of an estimated total charge before commencing the work.

If a registered customer cancels the original purchase, the tech support received until then will incur a charge at our regular rate of $150 per hour, subject to a maximum of the purchase price of the product.

Free Updates

Sometimes,due to changing technology or other situations affecting the webserver, a CGI that was working flawlessly may become in-operational. Whenever it is a generic problem affecting many users we update the software with modifications in the CGI to accommodate the change. You must  download and install the latest version before asking for tech support.

Un-Registered Customers

Tech support to those who are evaluating the software is normally limited to 2 Emails. If the problem is not solved, and you require further help, then either the program must be purchased or a fee paid for additional help. 

Non-technical or sales-based questions

We welcome questions relating to the product price, license requirements, etc. and those from media and journalists who want to include our products in their articles, CD-ROMs, book, etc.

Freeware and "No Intention to Buy" questions

These queries will only get a reply depending on the merit of the question.

We reserve the right to answer the questions in the order of priority we see fit.

Though we will try our best to answer a relevant query in the shortest possible time, it is not always possible to give an answer within a time-frame that **you** want. This applies to both the registered and unregistered clients. An excessive number of queries from clients in either category is likely to be ignored.