Return Merchandise Authorization Module
A Return Merchandise Authorization or Return Material Authorization (RMA) is a transaction whereby the customer arranges to return defective goods to the supplier to have the product repaired or replaced. In practice, an RMA is only issued after a series of tests.
RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the customer hasn't received any information about the return, the customer can call the merchant and use the RMA number as a reference.
WebGenie Shopping Cart Professional makes RMA a seamless process.
A Return Merchandise Authorization or Return Material Authorization (RMA) is a transaction whereby the customer arranges to return defective goods to the supplier to have the product repaired or replaced. In practice, an RMA is only issued after a series of tests.
RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return. For example, if the customer hasn't received any information about the return, the customer can call the merchant and use the RMA number as a reference.
WebGenie Shopping Cart Professional makes RMA a seamless process.
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