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GUESTBOOK*STAR - FREQUENTLY ASKED QUESTIONS
Q: How can I remove the variables from the guestlog? When the cgi writes in the guestlog file value of the user, it also write the variable, example: Contact_Name then the name of user Contact_Email then the email
 
A: The simplest way to do is edit your GuestBook HTML and remove the fields asking these details. If you, however, want the E_mail address of the visitor for your own records, then use the option, 'Hide the visitor's E_mail address' from the CGI creation module but check the option, 'Add visitor to the E_mail list'.
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Q: I recently received the registration code for the CGI / Guestbook suite, I entered the Serial Number, and also double checked it. Though I have done this, it still replies the emails with the register notice at the bottom.
 
A: After registering the program, you will have to re-make the CGI to override the expiry feature and upload it to the server again.
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Q: It can't connect to my server. I created a new form on one of my servers and the associated .pl file called form.pl, in form.pl it clearly shows the call to postmail however it gives an error of: " Unable to connect to news...com " This is not the server that is specified in the "sub do_mail" procedure the post line reads: `postmail -h www...com -t $Owner_email < $filename `; I can't seem to figure out why it tries to send it to a different server. Now on this Web server is also a news server which is news...com but it also www...com.
 
A: (1) The postmail line should have a capital H as below: postmail -H www...com -t $Owner_email < $filename `; (2) Your server may be configured such that any call to www...com will go to news...com. It is also possible that the server is not running the SMTP (Simple Mail Transfer Protocol) and hence do not know what to do with a call from postmail. Your system admin can advise.
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Q: "Error writing to file". The directory or file you nominated for the GuestBook log was not writeable. The CGI attempted to create a new directory, /WG/GB, and write to it but failed. Please ensure that a valid directory, with world write privilege, is created manually. Under UN IX the command for it is mkdir dirname; chmod 777 dirname I am using a windows NT server and when I made the cgi I set it for a NT server. What can I do?
 
A: Under NT it should be possible to write the GB in the same dir as the CGI. Just specify the GuestBook filename without a path and see if it helps. Alternatively, use the relative pathname (e.g. ../guestlog.html to write in the parent directory)
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Q: Can I create another Guestbook if the need arises using the same method, using the same email address and machine?
 
A: You can create any number of guestbooks (e.g. each one asking a different set of questions) but the input from all will automatically go into the same logfile. Only one logfile can be hosted on our server.
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Q: We downloaded your Guest book program, but have some problem in the cgi. The error is in sub find_whereis "Sorry, the 'whereis' command cannot be found. Giving up. Please ask your sysadmin for the correct pathnames for programs: 'sendmail', 'Mail', 'mail' and 'mv'.
 
A: It appears that the CGI is trying to locate some of the required UNIX programs and is unable to do so. You can find it out manually by, 1. Logon to your server. 2. Type 'whereis sendmail' or 'which sendmail' 3. Use the correct pathname for sendmail when creating the CGIs. Which Perl I have to get. I installed the GuestBook. I know I have to get Perl software and upload it to my NT ISP provider. I mean the .EXE that my ISP need to have in order to have the Guest Book work??? A. The latest version of Perl can be downloaded (Free) from http://www.perl.com/
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Q: I have downloaded Guestbook Star. When I started to build a GuestBook, it asked for Unix or NT. I will eventually use one of those as a host, but want to test on the Microsoft Personal Internet Server under Win95 here at home. Can I do that?
 
A: Though we haven't tested it under IIS, several of our customers have used it successfully. There may be some teething problems (e.g. Perl cannot be found, etc.) but will be solvable by yourself, you can follow the link from our FAQ page to download Perl etc.
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Q: Just recently changed ISP, New uses NT as server and NT Mail as mailserver. What to do re: GuestBook.
 
A: You will need to create an NT-specific CGI. It is simple, but specifying the commandline syntax for NT Mail could be tricky. You must find out the exact commandline to be used to send mail via NT Mail?? e.g. is it 'ntmail filename -t username' ? If so, enter in the NT mail command box (under the NT CGI module within CGI*StarPro) the line exactly as, 'ntmail $filename -t $Owner_email' (no quotes)
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Q: I don't get the pictures. Like pers_tt.jpg and pers_bar.jpg and quill.gif showing on my side
 
A: Have you transferred them to the server in BINARY mode? Otherwise the files will be corrupted.
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Q: Just after the backform the browser goes immediately to your ( WebGenie ) page.
 
A: This can be configured when you make the CGI. Just type in your home page URL in place of ours in the "page refresh to this URL" box.
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Q: When clicking "Back to my Homepage" I don't go to the right address.. I go to http://www...no instead of http://www...no/aafjord (which is the correct one). I have tried to change it by changing the link, but it doesn't seem to work.
 
A: You must give the full URL of the GuestBook logfile in the "Logfile URL" box.
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Q: When I try to use the GuestBook I get this error " Method Not Allowed". The requested method POST is not allowed for the URL /guestbook.cgi.
 
A: This means the dir in which you have the CGI file does not have the right permissions to execute a CGI. Try placing it in /cgi-bin.
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Q: I've got this error message: "can't exec "usr/bin/whereis whereis":No such file or directory at /cgi/www...com/guestbook.pl line 328. Can't exec "usr/ucb/whereis/whereis". No such file or directory at cgi- bin/www...com/guestbook.pl line 343. sorry the whereis command cannot be found. Giving up please ask your sysadmin for the correct pathnames for programs: 'sendmail' 'mail' 'Mail' and 'mv' "
 
A: It is trying to locate a suitable mailer program, and failing, as the mailer you specified is not the correct path. This is what you can do: 1. Login to your server via telnet. 2. Type 'whereis sendmail' 3. Note down the exact path returned and use it when creating the CGI again. i.e. type it in place of the UNIX mail program.
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Q: Where do I go to, to get the guestlog.html? I have not added the GuestBook yet as I want to know where the info that a visitor gives, goes to.
 
A: Guestlog.html is created by the CGI when the first user inputs some data.
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Q: I only have root access on the server to /htdocs/team01. The address it is trying to write to is not accessible to me. Is it possible to set up the directories in this access area? And if so what do I have to do to tell the CGI that this is the address to write to?
 
A: Please create a dir (e.g. Wsc) anywhere in your root or one of its subdirs. set its protection by the 'chmod 777 Wsc' Then, find its absolute pathname by the 'pwd' command. Type that full path name in place of the 'Orders dir' field in the Create CGI module
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Q: Does the Guest Book have to have its own directory, or can it reside in the directory where all the other html docs for the page reside?
 
A: It can reside in any dir, as long as the correct pathnames are defined when making the CGI.
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Q: Does Guestbook Star have a posting component so that visitors can see others opinions and comments?
 
A: Yes, the GuestBook logfile is visible for everyone to see, unless specifically masked by the owner.
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Q: Is it possible to go in and edit/remove GuestBook entries? While testing the GuestBook, I created a number of test entries, which I would like to remove
 
A: Yes, If using your own server to host the CGI and GB, then edit the guestlog.html file to remove the entries. If using our server, use the gb_edit.html via a browser to edit the entries.
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Q: I get the following error message when attempting to sign the GuestBook: HTTP Error 405. 405 Method Not Allowed The method specified in the Request Line is not allowed for the resource identified by the request. Please ensure that you have the proper MIME type set up for the resource you are requesting. Please contact the server's administrator if this problem persists. The above error says that the CGI is not in the correct dir or the filename extension, .cgi or .pl, is not defined in the server's configuration. Usually re-locating the CGI file to the /cgi-bin will solve the problem. Q: How do you set up your own guest book when you do not want use automatic e-mail response?
 
A: The E_mail response is an option that you can turn off when creating the CGI.
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Q: I get 500 server error: /cgi-bin/guestbook.cgi is not valid Windows NT application
 
A: This error means the server is not configured correctly to recognise the filename extension, .cgi, associated with perl.exe. if you have system admin privilege please try the following: Is the filename extensions' associations correct? a. Run...|Regedt32 b. Select HKEY-LOCAL_MACHINE c. Select \System\CurrentControlSet\Services\W3SVC\Parameters\ScriptMap d. Check that .pl and .cgi are in the list. If not, 1. Click Create Entry|Add Value 2. Type in .pl as extension. 3. Type in full pathname of the perl program 4. Ensure that a line like the following now appears in the list: .pl: REG_SZ c:\...\perl.exe
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Q: I have my website done in Microsoft Publisher, and I don't know how to get the GuestBook to appear or how to link it. I tried uploading and putting in a hyperlink to the page, and that didn't work either. I'm sure it is something very simple I am doing wrong.
 
A: You can make a GuestBook and link as given below. 1. Run Guestbook*Star under Win95/NT 2. Click 'AutoGB' on the left bar. 3. select 'WebGenie's server' 4. select 'Personal' for the Config option 5. Type in your E_mail address 6. save. - 'guestbook.html' 7. Upload the guestbook.html file to your server. 8. Open and try it to see it is working. 9. Edit one of your own HTML files, using notepad, and insert the following line <a href=http://www.yourdomain.com/guestbook.htmlGuestbook</a
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